PDA Technology is Enhancing Workshop Operations
By James • Jan 21st, 2009 • Category: PDA NewsPDAs or Personal Digital Assistants are great devices to have, as they assist mobile users in their day to day tasks. These devices are used in almost every sector, despite the increasing popularity and presence of smartphones like the BlackBerry Storm. Be it marketing, sales, advertising, finance, HR, productions, logistics or any other functional area, the Personal Digital Assistants work as a great helping hand and manages all the complex tasks easily.
Due to such benefits and worldwide popularity the PDAs will now be introduced in workshops also. The after sales software developer arm of Manheim Retail in the UK, Real Time Communication (RTC) has developed a new handheld PDA to increase the efficiency of the after sales inspection system in the workshops. It will enable the wireless transmission of the recorded data to RTC’s vehicle health check module. This will eliminate the need for service advisors to re-enter the data that has already been recorded by the technician. It’s very simple to use the new PDA. This demonstrates how other PDAs, like the Hewlett-Packard HP iPAQ 214, can also be put to good use in an after sales environment, and not just in the office. Once the workshop technician is through with the vehicle health check, the necessary information can be downloaded wirelessly to the health check module of the RTC PDA. From thereon, the workshop controller can simple perform his task of costing and authorisation. Moreover, any deferred task is automatically entered into the RTC’s vehicle check module.
Tim Baumfield, Managing Director of RTC commented, “Adapting existing PDA technology to the aftersales environment, replacing paper-based systems and minimising the risk of human error have all been the key objectives in the development of this new product. The end result is significant process improvements and productivity efficiencies at a time when dealers are looking to sweat their assets and generate revenue wherever they can.”
Tags for this article: mobile, technology, sales
